Service Cloud
Salesforce Service Cloud is a cloud-based customer care and support tool that enables businesses to offer quick, individualised customer support via a variety of channels, including phone, chat, email, and social media. Tools for knowledge management, live agent chat, case management, and service console are all included in the Service Cloud.
How we work
At Apical, we pride ourselves on our unique approach to getting things done. We believe that collaboration and communication are the keys to success, and we work closely with our clients to ensure that their needs are met every step of the way.
- We listen carefully to their needs and preferences
- We develop a detailed roadmap for the project
- We work diligently to deliver high-quality results on time and within budget
- We make sure our clients are completely satisfied with the results
- We wrap things up with a thorough review and evaluation
Some features
Case Management
Make high touch service centres more efficient. Increase agents’ case-solving efficiency.
Automation
Automate your service to scale, and use AI-powered workflows to boost efficiency.
Field Service
Mobile apps and scheduling enable cost-effective field service operations.
Digital Engagement
Use chatbots powered by AI to provide individualised service at scale and cut expenses across all channels.
Productivity
Faster case resolution. Use Slack to instantly connect the appropriate individuals and information at the appropriate time.
Self-Service
Reduce the number of cases by assisting consumers in finding crucial solutions fast on their own.
Get answers and advice
Our goal is to answer all your questions in a timely manner.