Build your experience

Customize your experience. Tailor it to your preferences and requirements. Make the most out of the experience by optimizing it to suit your individual needs.

Connect your customers

Provide users with a user-friendly interface via which they can view articles, update their accounts, and file and handle cases and claims.

Grow partner sales

Connect directly with resellers, distributors, and partners to expand your sales channels.

What is Experience Cloud?

Salesforce Experience Cloud is a platform for delivering personalized and seamless customer experiences across various channels. It simplifies managing customer relationships, sales, marketing, and service processes by providing a unified platform. With data-driven insights, Experience Cloud facilitates deeper customer connections and personalized experiences.

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Increase Productivity by Automation

Automating business operations involves using technology to streamline and optimize processes, resulting in increased efficiency, reduced costs, and improved accuracy.

Boost your relationships

Gain trust and increase deal closures by obtaining comprehensive visibility into every customer at every stage of the process.

Grow predictable revenue

Increase predicable revenue with smart business decisions with real-time intelligence.

What is Sales Cloud?

Salesforce Sales Cloud is a cloud-based customer relationship management (CRM) software that enables sales teams to manage their relationships with customers, prospects, and leads. It includes tools for sales force automation, contact management, opportunity management, and product management.

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Efficient Case Resolution

Resolve customer issues efficiently with the robust Case Management system and ensure a strong customer relationship.

Multi-channel Routing

Get notified from customers on their feedbacks on multiple channels, making it easier for customers to connect with you.

Keep Your Customer Updated

Keep your customers updated about your new products, promotions and offers. Knowledge management enables you to create, manage, and share knowledge articles.

What is Service Cloud?

Salesforce Service Cloud is a cloud-based customer service and support application that enables organizations to provide rapid, personalized customer service across multiple channels, including phone, chat, email, and social media. Service Cloud includes tools for case management, knowledge management, live agent chat, and service console.

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Email Marketing

Create, send, and track personalized email campaigns to stay connected to your customer in the Metaverse.

Journey Builder

Create personalized customer journeys across multiple channels including email, SMS, social media, and mobile apps. Create automated journeys that send targeted messages to customers based on their behavior and preferences.

Social Media Marketing

Connect with your customer socially using marketing tools that allow you to interact with your customers on Social media. Manage your presence across multiple channels including Facebook, Twitter, Instagram and LinkedIn.

What is Marketing Cloud?

Salesforce Marketing Cloud is an all-in-one marketing platform that gives businesses everything they need to grow their brand and reach their customers. With Marketing Cloud, businesses can create and manage their marketing campaigns, track customer behavior, and measure the success of their marketing efforts.

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Diverse Range of Apps

Enhance customer experience with a wide variety of applications for Sales, Marketing, Customer Service and much more available on AppExchange store.

Customizability and Scalability

AppExchange apps are customizable and scalable, allowing you to tailor them to your specific needs and we will help you for that.

Trusted and Secure

All apps on AppExchange are secure and meet Salesforce Standard. It’s our duty to make them customized ensuring your org data stay safe.

What is AppExchange?

A Salesforce AppExchange is an Applications store for custom Salesforce applications for all your need. Applications of AppExchange are customizable and scalable. AppExchange applications are typically used to extend the functionality of Salesforce CRM or to add new features to Salesforce CRM.

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Real-time data synchronization

Integration in Salesforce allows for real-time data synchronization between Salesforce and other systems.

Bi-directional Data Flow

Salesforce integration supports bi-directional data flow, meaning that data can be passed between Salesforce and other systems in both directions.

Automation

Integration allows you to Automate tolls like Salesforce Connect, MuleSoft. Automation saves time and reduces the risk of errors that can occur with manual data transfer.

What is Integration?

Salesforce Integration is the process of bringing two or more systems together, which allows you to streamline separate processes. Think of cases in your own technology stack in which information is kept in one system but also required in another. By integrating them, you can easily manage all that information through multiple business processes that run across multiple systems.

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Creativity and Innovation

We believe in thinking outside the box to provide creative and innovative solutions.

Agile Approach

We are constantly learning and adapting to new technologies, which means we are always able to provide the best possible service.

Cost-Effective

We are a cost-effective solution for your Salesforce needs. We offer cost-effective solutions that will save you time and money.

Inspired by Your Growth

From the beginning, we have a commitment to our partnerships. To achieve long-term success, we collaborate closely with you.

Certified Professionals

We have a team of experienced professionals who are ready to help you with your Salesforce needs.

Quicker Time to Value

We are aware of how crucial timing is to your company. We reduce time to market so you may get started quickly.

Industries

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Head Office

5932 PATTERSON AVENUE BURNABY BRITISH COLUMBIAapical@apicalsofts.com

Opening hours

Monday-Friday10:00 - 18:00
Saturday/SundayClosed