{"id":2466,"date":"2017-06-24T11:56:33","date_gmt":"2017-06-24T11:56:33","guid":{"rendered":"http:\/\/keydesign-themes.com\/etalon\/construction\/?page_id=2466"},"modified":"2017-06-24T11:56:33","modified_gmt":"2017-06-24T11:56:33","slug":"service-cloud","status":"publish","type":"page","link":"https:\/\/apicalsofts.com\/?page_id=2466","title":{"rendered":"Service Cloud"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;3\/4&#8243; css=&#8221;.vc_custom_1499437596837{padding-right: 25px !important;}&#8221; offset=&#8221;vc_col-lg-9 vc_col-md-6 vc_col-xs-12&#8243;][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1498318207858{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Service Cloud&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1678971165900{margin-top: 0px !important;}&#8221;][vc_column_text]Salesforce Service Cloud is a cloud-based customer care and support tool that enables businesses to offer quick, individualised customer support via a variety of channels, including phone, chat, email, and social media. Tools for knowledge management, live agent chat, case management, and service console are all included in the Service Cloud.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1498328591353{margin-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1499437655377{padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-4 vc_col-md-12&#8243;]<div class=\"key-icon-box icon-default icon-top cont-left  \" style=\"background-color: #f2f2f2;\" ><div class=\"ib-wrapper\"><i class=\"iconsmind-Light-Bulb fa\" style=\"font-size: 40px; \"><\/i> <h4 class=\"service-heading\" >With automation, scale each service process.<\/h4><p >Process automation will enable teams to work more efficiently.<br \/>\n.<br \/>\n.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-12&#8243;]<div class=\"key-icon-box icon-default icon-top cont-left  \" style=\"background-color: #f2f2f2;\" ><div class=\"ib-wrapper\"><i class=\"iconsmind-Tie fa\" style=\"font-size: 40px; \"><\/i> <h4 class=\"service-heading\" >Use AI to make every interaction unique.<\/h4><p >To humanise intelligent interactions and inspire loyalty, combine your data.<br \/>\n.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1499437669039{padding-right: 0px !important;}&#8221; offset=&#8221;vc_col-lg-4 vc_col-md-12&#8243;]<div class=\"key-icon-box icon-default icon-top cont-left  \" style=\"background-color: #f2f2f2;\" ><div class=\"ib-wrapper\"><i class=\"iconsmind-Handshake fa\" style=\"font-size: 40px; \"><\/i> <h4 class=\"service-heading\" >Data Cloud enables real-time service integration across channels.<\/h4><p >Provide connected experiences to your clients, from the digital to the physical world.<\/p><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1498387149578{margin-bottom: 55px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1499437641965{padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-12&#8243;][vc_custom_heading text=&#8221;How we work&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1498328612743{margin-top: 0px !important;}&#8221;][vc_column_text]At Apical, we pride ourselves on our unique approach to getting things done. We believe that collaboration and communication are the keys to success, and we work closely with our clients to ensure that their needs are met every step of the way.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1678972620543{margin-bottom: 0px !important;}&#8221;]<\/p>\n<ul>\n<li>We listen carefully to their needs and preferences<\/li>\n<li>We develop a detailed roadmap for the project<\/li>\n<li>We work diligently to deliver high-quality results on time and within budget<\/li>\n<li>We make sure our clients are completely satisfied with the results<\/li>\n<li>We wrap things up with a thorough review and evaluation<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1499437648196{padding-right: 0px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-12&#8243;]<div class=\"video-container \"><a data-toggle=\"modal\" data-target=\"#video-modal-kd-video-modal-69ef9310ed877\" data-src=\"\/\/www.youtube.com\/embed\/nrJtHemSPW4\" data-backdrop=\"true\"><span class=\"play-video\"><span class=\"fas fa-play\"><\/span><\/span><\/a><\/div><div class=\"modal fade video-modal\" id=\"video-modal-kd-video-modal-69ef9310ed877\" role=\"dialog\">\n                            <div class=\"modal-content\">\n                            <div class=\"row\"><iframe width=\"712\" height=\"400\" webkitallowfullscreen mozallowfullscreen allowfullscreen><\/iframe><\/div>\n                            <\/div>\n                        <\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1498387010182{margin-bottom: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1499437620373{padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-12&#8243;][vc_custom_heading text=&#8221;Some features&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1678976105507{margin-top: 0px !important;}&#8221;]<div class=\"key-icon-box icon-default icon-top cont-left  \" style=\"background-color: none;\" ><i class=\"iconsmind-Shield fa\" style=\"font-size: 30px; \"><\/i> <h4 class=\"service-heading\" >Tech to Save!<\/h4><p >Integrate self-service, messaging, chatbots, audio, and other technologies onto a single, integrated platform to cut expenses.<\/p><\/div><div class=\"key-icon-box icon-default icon-top cont-left  \" style=\"background-color: none;\" ><i class=\"iconsmind-Wallet-2 fa\" style=\"font-size: 30px; \"><\/i> <h4 class=\"service-heading\" >Ticket Resolution<\/h4><p >New features will help you resolve service issues more quickly.<\/p><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1499437629853{padding-right: 0px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-12&#8243;][vc_toggle title=&#8221;Case Management&#8221;]Make high touch service centres more efficient. Increase agents&#8217; case-solving efficiency.[\/vc_toggle][vc_toggle title=&#8221;Automation&#8221;]Automate your service to scale, and use AI-powered workflows to boost efficiency.[\/vc_toggle][vc_toggle title=&#8221;Field Service&#8221;]Mobile apps and scheduling enable cost-effective field service operations.[\/vc_toggle][vc_toggle title=&#8221;Digital Engagement&#8221;]Use chatbots powered by AI to provide individualised service at scale and cut expenses across all channels.[\/vc_toggle][vc_toggle title=&#8221;Productivity&#8221;]Faster case resolution. Use Slack to instantly connect the appropriate individuals and information at the appropriate time.[\/vc_toggle][vc_toggle title=&#8221;Self-Service&#8221;]Reduce the number of cases by assisting consumers in finding crucial solutions fast on their own.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1499437612509{margin-bottom: 30px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1498320239099{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div class=\"kd-calltoaction no_icon\" style=\"background-color: #f7f7f7;\">\n                <div class=\"container\"><div class=\"cta-text\">\n                        <h3 >Get answers and advice<\/h3>\n                        <p >Our goal is to answer all your questions in a timely manner.<\/p>\n                    <\/div>\n                    <div class=\"cta-btncontainer\">\n                        <a href=\"\/wp\/contact-us\/\"  title=\"\" class=\"tt_button kd-animated zoomIn\" data-animation-delay=\"200\">Contact us<\/a>\n                    <\/div>\n                <\/div>\n            <\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-6 vc_col-xs-12&#8243;][vc_wp_custommenu title=&#8221;Our Services&#8221; nav_menu=&#8221;32&#8243;][vc_wp_text title=&#8221;Subscribe to newsletter&#8221;][\/vc_wp_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2792-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F2466#wpcf7-f2792-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"2792\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.7.5.1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2792-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><br \/>\n<input class=\"wpcf7-form-control has-spinner wpcf7-submit\" type=\"submit\" value=\"Subscribe\" \/>\n<\/p><p style=\"display: none !important;\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"53\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[vc_wp_posts title=&#8221;Recent News&#8221; number=&#8221;5&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;3\/4&#8243; css=&#8221;.vc_custom_1499437596837{padding-right: 25px !important;}&#8221; offset=&#8221;vc_col-lg-9 vc_col-md-6 vc_col-xs-12&#8243;][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1498318207858{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Service Cloud&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1678971165900{margin-top: 0px !important;}&#8221;][vc_column_text]Salesforce Service Cloud is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2460,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/apicalsofts.com\/index.php?rest_route=\/wp\/v2\/pages\/2466"}],"collection":[{"href":"https:\/\/apicalsofts.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/apicalsofts.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/apicalsofts.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/apicalsofts.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2466"}],"version-history":[{"count":0,"href":"https:\/\/apicalsofts.com\/index.php?rest_route=\/wp\/v2\/pages\/2466\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/apicalsofts.com\/index.php?rest_route=\/wp\/v2\/pages\/2460"}],"wp:attachment":[{"href":"https:\/\/apicalsofts.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}